As the only accrediting entity in veterinary medicine in North America, choosing
an AAHA-accredited practice should provide a level of comfort to pet owners. Accreditation
affords a well respected measure of differentiation from practices that have not
undergone a thorough evaluation by an unbiased, outside organization.
AAHA Accreditation means that the practice was evaluated by trained AAHA consultants
and found to meet the standards required for Accreditation. To maintain Accreditation,
members must successfully go through regular evaluations, typically every three
years. In the interval between on-site evaluations, AAHA consultants periodically
contact members on an informal basis and in-house staff is available to answer questions,
but it is the responsibility of the veterinary practice to uphold the standards
between on-site evaluations. Due to the complexities and variables of medical case
management, there is no guarantee of the outcome for medical cases.
Cases that are not accepted for review:
- Complaints against nonaccredited members or nonmembers
- Complaints about fees. Fees are based on a number of variables (including
geographic location) and may change after an animal has been admitted for surgery,
treatment and/or hospitalization.
- Complaints against the medical course of action. It is up to the
veterinarian in charge of the case to determine the best medical course of action
for the patient based on numerous variables.
Criteria for submitting a complaint:
- All complaints must be submitted on AAHA’s complaint form
- The complaint must include the name of the hospital, address, city,
state and medical director(s) (if known)
- Once the AAHA-accredited hospital has been pulled up in Step 1 (see
below) and the information has been completed, the complaint will be submitted electronically.
- Complaints that do not follow the above criteria will be returned
- Please note that a copy of the complaint form will be forwarded to
the medical director(s) of the accredited practice.
Findings of investigative agencies regarding complaints against accredited members
may be forwarded to the appropriate Leadership Committee for review; the Association
reserves the right to take disciplinary action against its accredited members based
on the findings of other investigative agencies.
Step 1 - Lookup the Hospital
First, you must verify the hospital you wish to submit a complaint about is AAHA
accredited. To do so, enter relevant search information below. All fields are required.